How to Contact FrappyPie?

Have questions, concerns, or need to report something? The best way to contact the DMP is via email at hello@frappypie.com .


What is FrappyPie’s refund policy?

Anything sold on The FrappyPie is digital, so you should receive your product(s) instantaneously, unless it is a custom order. If you are not satisfied with your download, please contact us at hello@frappypie.com and we will try our best to resolve the issue based on the information provided to us.


What fees are there when buying on FrappyPie?

You will be responsible for the amount of the item(s) you are purchasing, any taxes based on the state of the seller/buyer that may apply, and a $0.99 service fee per transaction.


When will I receive my order?

You should receive your order instantaneously, unless it is a custom order. If your order is a custom order, you should receive it based on the Description provided to you.


Where can I find my purchases?

You can find your purchases, by clicking on your username in the upper right hand corner of the page, Click on “My Purchases”.


What different type of documents and files are available on Frappypie?  








.pdf (Portable Document Format; Adobe Acrobat)

.doc, .docx (Microsoft Word Document)

.ppt, .pptx, .pps, .ppsx (Microsoft PowerPoint Presentation)

.odt (OpenDocument Text Document)

.xls, .xlsx (Microsoft Excel Document)

.psd (Adobe Photoshop Document)







mp4, .m4v (MPEG-4)

mov (QuickTime)

wmv (Windows Media Video)



.ogv (Ogg)

.3gp (3GPP)

.3g2 (3GPP2)

*Please make sure that you have the proper programs to open the files you are purchasing before you complete your purchase.